- The company’s cloud services first went offline on April 2nd
- The issue remains unresolved more than a week since it started
- Users can only access files that are stored locally for now
Data storage maker Western Digital remains unable to fix an ongoing issue with its My Cloud online services. It has now been a full week since a number of its cloud service products including My Cloud, My Cloud Home, and My Cloud Home Duo have gone down and the company is still working on a fix to get them all back online.
According to one of the most recent updates from Western Digital, they are still “working to restore service” to let their users resume accessing files that are stored online.
In a follow-up statement, the company also clarified that it had started “implementing proactive measures to secure its business operations,” which meant that they had to shut down other services themselves as part of their troubleshooting procedures.
Temporary workaround
For now, the company has mentioned the existence of a workaround – although it only works with certain users, specifically owners of My Cloud, My Cloud Home Duo, and SanDisk ibi – and it can be enabled now to gain access to certain files in storage. Users of the above services can directly access their files through a feature called Local Access, and it will continue working even if the group of cloud services remain offline.
Cause of the downtime
There have been reports that the reason for the current downtime of Western Digital’s cloud services involves a “network security incident” that occurred earlier this month. If it’s anything like that MSI cyberattack incident, it’s probably best to just wait and see what kind of resolution might become available for those affected.
Western Digital has so far kept quiet about the issue over the weekend, so it might be helpful to check in across their official online channels in the coming days to see if anything changes.
