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Nvidia addresses recent RTX 2080 Ti Founders Edition quality issues

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Word has been going around the past days of RTX 2080 Ti‘s having severe quality issues. Users have been reporting of their cards dying prematurely and the problem doesn’t seem isolated to just a handful as there have been prolific threads detailing the experience.

The alleged issue has resulted in visual artifacts, black screens, and operating system crashes. Now we’re getting some acknowledgement of the issue from Nvidia themselves. On a moderator post on the GeForce forum, Nvidia states that:

Limited test escapes from early boards caused the issues some customers have experienced with RTX 2080 Ti Founders Edition. We stand ready to help any customers who are experiencing problems. Please visit www.nvidia.com/support to chat live with the NVIDIA tech support team (or to send us an email) and we’ll take care of it.

Tim@NVIDIA, forums.geforce.com

From the statement, it seems that Nvidia is only taking responsibility for its own Founders Edition cards, cards which meet their own design and specifications. So owners of RTX 2080 Ti cards which are from AIB partners such as MSI, Gigabyte, ASUS, etc. will have to reach out to those manufacturers.

The term “test escapes” refer to components used on a card’s board, such as capacitors and resistors, which have been validated and tested offsite, but which have marginal quality and issues which may surface only after it’s already in customers’ hands.

If you’ve experienced this issue, share your experience especially if you’ve attempted an RMA with the manufacturer. Getting the word out and reporting issues with your card will definitely help with bringing more attention to this problem so that Nvidia and their partners can see the full extent of the problem.

Source GeForce forums via LTT forums

Jude De Leon
Ever since he's built his dream rig during his early high school years, Migs has always been a keen PC enthusiast. He's been the go-to guy for computer advice for his friends and family ever since.

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